Regardless of the situation, a 5% processing fee is incurred on all transactions.

To start the refund process you must contact me at osama.elbaky@gmail.com and provide the order number you want the refund for.

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If you are not 100% satisfied with your purchase, within 14 days from the purchase date, we will fully refund the cost of your order.

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WORKSHOPS

• You get full refund if the refund requested 15 working days or more prior the start date of the course.

• If the refund process is requested less then 15 working days prior to the start date of course you will get 50% refund excluding any processing fees.

• No refund will be issued if the course started.

COURSES

• Online courses are not refundable.